Welcome to the trendome Shop FAQ page. We’ve compiled answers to the most common questions about our premium streetwear, shipping policies, returns, and more. Can’t find what you’re looking for? Our customer service team is always happy to help at [email protected].

About trendome Shop

Who is trendome Shop for?
trendome Shop caters to urban-savvy, fashion-forward individuals who value both style and efficiency. Our customers appreciate oversized silhouettes, elevated basics, and statement pieces that blend urban edge with timeless style.
What’s the style of trendome products?
We specialize in premium streetwear with a focus on:
  • Oversized silhouettes
  • High-quality fabrics
  • Adaptable designs that work for various urban lifestyles
  • Elevated basics and statement pieces
Our collections include tops, bottoms, outerwear, and accessories for both men and women.

Products

What categories of products do you offer?
Our product categories include:
  • Tops
  • Bottoms
  • Outerwear
  • Accessories
  • Collections for both Men and Women
What makes trendome products special?
Our products stand out because of:
  • Premium fabrics for comfort and durability
  • Designs that bridge urban edge with timeless style
  • Versatile pieces that work for various occasions
  • Oversized silhouettes that are currently trending

Shipping & Delivery

Where do you ship to?
We offer global shipping (excluding some remote areas and parts of Asia). Our headquarters are in Anchorage, US, and we ship worldwide from there.
What are my shipping options?
We offer two shipping methods:
  1. Standard Shipping ($12.95)
    • Carriers: DHL or FedEx
    • Processing time: 1-2 business days
    • Delivery time: 10-15 days after dispatch
    • Includes tracking and insurance
  2. Free Shipping (Orders $50+)
    • Carrier: EMS
    • Processing time: 1-2 business days
    • Delivery time: 15-25 days after dispatch
    • Includes basic tracking
How long does delivery take?
After placing your order:
  • Processing time: 1-2 business days
  • Delivery time:
    • Standard Shipping: 10-15 days after dispatch
    • Free Shipping: 15-25 days after dispatch
You’ll receive tracking information once your package ships.

Returns & Exchanges

What is your return policy?
We offer returns within 15 days of delivery. If you’re not completely satisfied with your purchase, you can return it for a refund. The item must be in its original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for return. We’ll provide you with return instructions.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. We recommend returning the item you wish to exchange and placing a new order for the item you want.

Payments

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Yes, we use secure payment processing to ensure your payment information is protected. We don’t store your full payment details on our servers.

Account & Customer Service

How do I contact customer service?
You can reach our customer service team at [email protected]. We’re here to help with any questions about your order, delivery, or our products.
What’s your physical address?
trendome Shop is headquartered at:
20228 Crabtree Street, Anchorage, US 99567

Still have questions? We’re here to help! Email us at [email protected] and we’ll get back to you as soon as possible.

trendome Shop – Where your urban edge meets seamless delivery.